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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
203 ratings and 171 comments received in the last 90 days.
03 June 2026
Mitchel was very polite and responsive to questions. Very knowledgeable and friendly. Felt very looked after and always kept up to date with the ordering process. 10/10 service. Well done Mitchell
03 June 2026
It was an easy experience. Lauren kept me in the loop every step of the way and made it exciting to purchase and pick up my new car!
03 June 2026
Attentive. Informative
31 May 2026
The new tech is moody worrisome, and there is no CD player
30 May 2026
Salesman was so helpful and very friendly. Found the exact spec I wanted
27 May 2026
James Bloomfield was very helpful & overall a good buying experience.
20 May 2026
The sales service I received in the showroom was excellent. James Bloomsfield kept in touch daily either via telephone or video. No pushy salesmen here at this showroom.
20 May 2026
Very friendly efficient service
19 May 2026
Because you deserve it
19 May 2026
I love the brand, having already been a Mini driver for 6 years and having visited the plant. The service centre looked after us very well and were very accommodating when my husband planned a surprise for me!
19 May 2026
Great service
17 May 2026
James was welcoming, informative and communicated well, efficiently and effectively
03 May 2026
Great
03 May 2026
Billy at Southend was outstanding in his help- such refreshing appointments with an Essex man, that understands his local people! 10 out of 10! ?? ?? ?? ?? ??
02 May 2026
Billy was always updating me with all the information that came through and that I needed to know
02 May 2026
Mitchal was brilliant from start to finish
29 April 2026
L
28 April 2026
Really happy with the service and advice given. Was a quick and simple process and I was kept informed throughout.
28 April 2026
Good communication and updates. Also appreciate the time taken to go through the car options etc in the initial meetings.
27 April 2026
The salesman MITCHELL was very helpful when we was waiting for my Mini, he helped me all the way through very pleased with MITCHELL
26 April 2026
Lauren was absolutely brilliant from start to finish . made the process very simple. The customer service was excellent if I could give an 11/10 I would
26 April 2026
First time shopping with Mini and was really impressed with the standard of service throughout. Luke was professional, friendly and informative every step of the way! A real asset to Mini.
25 April 2026
Great service
25 April 2026
Great product. A little disappointed there is no allowance made for previous purchase history. In my case, an X3, X5, Z4 and a Mini Cooper S
25 April 2026
The whole process from start to finish was a breeze. Wasn't made to feel my questions were too much or too silly, I was looked after throughout the whole process. Extremely pleased with the whole process.
20 April 2026
Staff were friendly and helpful, Billy lovely and Steve superb
17 April 2026
I gave this score as the showroom kept up dated with every step of the way
12 April 2026
Great customer service, Luke was great to deal with
04 April 2026
Mini were so helpful, they went through everything I needed to know
02 April 2026
I would have been helpful to know that the delivery advertised on the website by Mini may change.
01 April 2026
Top class service from Mitchell and the dealership
30 March 2026
Luke was very informative and helpful, and made the whole process an experience rather than just a car-buying transaction.
29 March 2026
The sale was over the phone so i didn't get to see my car but given the chance i should have gone down to mini showroom. The car i was sold is great but it's missing the storage box in the middle which i thought it would have as my last car had extra
28 March 2026
Whole process was smooth and efficient.
26 March 2026
Very good service
25 March 2026
Mitchell was amazing from start to finish. Truly responsive and helped us find a vehicle on quite short notice. Couldn't be happier with the communication and service.
24 March 2026
I was completely satisfied with my experience with the Centre during the purchase and delivery of my new car. Lauren was so helpful the whole way through and made everything feel really easy and straightforward.
24 March 2026
Friendly and efficient service who kept us up to date of all relevant information.
24 March 2026
Car ready on time and nice video sent to welcome me
24 March 2026
Fab friendly service, excellent communication
24 March 2026
Luke the salesman was very thorough with all the information andvery helpful with me in choosing the new car
23 March 2026
Totally professional in all aspects
23 March 2026
Experience went smoothly
21 March 2026
Staff were welcoming and friendly
19 March 2026
If you deal with Mitchell you will not be disappointed with the level of service ge gives, always keeping us informed and updated of any news regarding our car and responded to our calls straight away
18 March 2026
Faultless from start to finish. From test driving to collecting my new car the experience was stress free and easy. Mitchell helped me to chose my perfect car after not really knowing what I wanted, to a few weeks later driving home in my perfect car
06 June 2026
You don't do a collection and delivery service anymore
06 June 2026
Quick & friendly service - appreciate the personalised video from technician
05 June 2026
Friendly and welcoming
05 June 2026
Job done
04 June 2026
Amazing service. Sorted me a courtesy car the same day and made sure I knew my way around it. So friendly. Head of business was also around speaking to customers which is great to see. Always a great experience at Southend BMW and MINI
04 June 2026
Service was completed on time. The booking in was easy and Julia explained the time scale.
03 June 2026
Great service adviser who was polite, friendly and informative. In fact, all the staff were great.
03 June 2026
Simply because in every regard my requirements were met. The service was very professional and with a friendly, human touch.
03 June 2026
The Customer Service lady (Julia) was very efficient and helpful in addressing my issues.
03 June 2026
Quick and efficient service
02 June 2026
Service was ??
02 June 2026
Good customer service, car care
01 June 2026
Because the staff were friendly and helpful
31 May 2026
Love my mini countryman, booked into Southend for a service showroom staff were excellent. Luke who sold us the car originally in Stortford and Kirsty who was very efficient.
31 May 2026
The lady was really helpful and staff were so helpful.
31 May 2026
I was kept well informed
31 May 2026
helpful, friendly service and good communication
31 May 2026
Mitchell made the whole experience easy and seamless from start to finish. He was professional, friendly and extremely helpful throughout the entire process. Everything was clearly explained, communication was excellent and nothing ever felt too much
31 May 2026
Lovely salesman and very helpful. Found the exact spec I was looking for
29 May 2026
Everything was done to a very good standard and within the time given
27 May 2026
Julia always so very kind & helpful & very professional especially helping me out in difficult times so very grateful. Billy who helped me find exactly what I wanted very patient & understanding. Both Julia & Billy went above & beyond to help
27 May 2026
Very quick and professional keeping me updated
27 May 2026
Friendly service
27 May 2026
Helped me on all my questions and really pro active
27 May 2026
Mini Southend fitted my car in the same week for investigation as I reported an issue. They had the problem fixed the same day and updated me as promised. Always a good experience at this location.
24 May 2026
Service Prices given up front Any optional items clearly as stated for opt in. Service completed efficiently visual feedback given and advisory items quoted. Waited in and time taken not unreasonable.
24 May 2026
Professional, efficient, friendly service.
24 May 2026
Friendly customer service
24 May 2026
Great service from James, very friendly and professional.
23 May 2026
Made the whole process very easy and kept me informed of all actions.
21 May 2026
Always kept well informed throughout the process.
21 May 2026
Great service, good communication
20 May 2026
All questions answered.they spent well over the alotted time with me.
19 May 2026
Helpful staff
19 May 2026
Very friendly thorough service
18 May 2026
Because it was really good service
18 May 2026
Very efficient and helpful
18 May 2026
Julia in particular was very helpful and efficient called me in plenty of time when service was complete and delivered good news that all was fine with my car
18 May 2026
The friendliness of the staff, the lack of any pressure to buy and the support they offered was great.
17 May 2026
All ran perfectly, without any issues, and the communication was excellent! My only request - it would be great if the online booking took would provide prices (like it used to for the previous group owner) and also shown loan car dates.
17 May 2026
Informative. Patient and friendly. A very good handover. Thank you.
17 May 2026
Always looked after, explaining is second to none and always speak to Julia Surton and Mitch Ferguson always happy to help
17 May 2026
Good info Smooth process Completed in a timely manner
15 May 2026
Just booked in and left car
15 May 2026
I found the centre to be efficient and friendly
15 May 2026
Efficient,professional and courteous
12 May 2026
Amazing customer service from a dedicated team. Especially Julia in Mini Southend servicing who is always so helpful friendly and professional!
12 May 2026
Helpful staff, work completed on time and car washed.
12 May 2026
The salesman, James Bloomsfiekd was such a great individual to deal with. No pushy manner, just very friendly and professional!
09 May 2026
James was welcoming, knowledgeable and made the process easy.
08 May 2026
Helpful staff
08 May 2026
Julia was looking after me and as always friendly and very professional l.
07 May 2026
Great service
07 May 2026
I could have been advised it took 2.5 hours to do before hand. I could have dropped off the car and come back rather than sit around waiting. Apart from that all good.
07 May 2026
Good service experience. Great service staff
06 May 2026
Great friendly service as always
06 May 2026
No complaints
05 May 2026
First class service from Julia at Group 1 mini Southend
05 May 2026
Excellent service
04 May 2026
Friendly staff in a nice atmosphere. Always happy with their work.
04 May 2026
Very good
03 May 2026
The Service centre receptionist was very helpful
02 May 2026
.
02 May 2026
I was treated as though I was very special, I was told about everything I needed to know no problem
01 May 2026
Very efficient and friendly service
30 April 2026
Always friendly and helpful
29 April 2026
Well organised and friendly staff
29 April 2026
The service given from beginning to end at Southend Mini Centre was friendly, professional and personal. I would particularly like to thank Julia who treated me with extreme courtesy from my first telephone call to collecting my finished vehicle.
29 April 2026
Clear comminucation about the warning light that was fixed
28 April 2026
Very efficient staff
28 April 2026
The lady who helped me, Julie or Julia her name was, was very helpful and kept me updated with everything that was going on
28 April 2026
Always great customer service and care
27 April 2026
Easy to make an appointment, friendly welcome from Julia, fast service and an excellent cappucino.
27 April 2026
Always professional
25 April 2026
Very satisfying experience. The lady was good and considerate. The only think was the I request the car to be clean as offered by the websites, however this was not done clean and I could see the person who did job was not interested and left unclean
24 April 2026
Very good service & kept me updated
22 April 2026
Julia was brilliant from start to finish and I was kept informed throughout the process.
21 April 2026
The service was carried out quickly and I was kept updated throughout.
21 April 2026
great friendly service
21 April 2026
Excellent service provision
20 April 2026
From start to finish they were excellent
20 April 2026
Julia was really helpful and the Issue was resolved very quickly.
20 April 2026
Julia Sutton was excellent
19 April 2026
A simple MOT - not much to do wrong!
19 April 2026
Julia was very helpful and kept us informed how car was doing. Very happy with her help and very professional. Julia was kind and understanding.
18 April 2026
Julia was excellent in keeping us in the loop re the work that was needed
15 April 2026
Friendly, efficient and helpful
15 April 2026
Very helpful and courteous.
15 April 2026
Easy to arrange, very warm and personable welcome upon arrival, dealt with efficiently and process explained. Work carried out in the timescale indicated, plus car was valeted.
15 April 2026
Very welcoming environment always greeted by someone as you walk in the door. Service with a smile every time. My only comment would be I preferred it when you had a selection of Borders biscuits on offer and not just the Biscof ones ??
14 April 2026
Very pleased with communication and service
14 April 2026
Good customer service
14 April 2026
Group 1 Southend Mini kept us updated throughout the procedure, & very patient young man, Adam, set up & explained the additional dashcams for us. Minor disappointment: car does not appear to have had the complimentary wash. Hardly worth mentioning
13 April 2026
really happy with MOT price and service
13 April 2026
The lady was so helpful and nice she was very friendly and made me want to come back very good service
13 April 2026
Everything was well explained and the receptionist was very helpful and polite
10 April 2026
Great service.
07 April 2026
Everything was done on time, no hassle, Julia was extremely helpful.
05 April 2026
The service team and Julie, were absolutely amazing at Mini South End. Julie kept me updated throughout the whole process. My car went in on Monday and was back home on Wednesday morning. I'm so impressed.
05 April 2026
Good customer service
04 April 2026
Very good customer relations & work completed on time with price that was quoted. Very impressed
04 April 2026
Great help and great communication
02 April 2026
Two things which knocked a star off, firstly the estimate I was given was nearly £200 more than the final cost? Obviously a pleasant surprise but accurate estimates are vital. Secondly everything else was fine except my dashcam was not reconnected.
01 April 2026
Good service.
01 April 2026
excellent service in the showroom plus easy to follow, concise video guide of findings.
31 March 2026
Communication really good and all done very quickly
30 March 2026
Easy and friendly
24 March 2026
friendly professional service.
24 March 2026
Good contact and service
21 March 2026
Comfortable waiting area while waiting for car MOT. Friendly staff.
19 March 2026
O issues at all on the visit
19 March 2026
Easy to book. Always friendly and helpful. Being able to wait while your car in in the garage is a big plus as I don't like very close by.
19 March 2026
Issues with my mini identified and resolved quickly
19 March 2026
Good service, professional
18 March 2026
Helpful and efficient
18 March 2026
Very friendly staff and no problems
17 March 2026
This repeated feedback request is not for me. I don't own a mini but my son does. I understand that his car was with you recently.
17 March 2026
I had a wait appointment for brake fluid change All went well
17 March 2026
It was all good. Efficient pleasant staff.
17 March 2026
Was sit and wait MOT Staff talking about other customers and could hear. Staff playing pranks on other staff.
17 March 2026
I was kept waiting a long time and they did not clean the car as promised
15 March 2026
Excellent service as always polite and helpful staff
15 March 2026
Very satisfied with the service. Both Julia and Max were very helpful and professional.
13 March 2026
No issues. Friendly and kept me informed
FIND Group 1 Southend.
Address
- Arterial Road, Eastwood, Leigh-on-Sea, Essex, SS9 4XX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01702 429429
Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh
Address
- Arterial Road, Eastwood, Leigh-on-Sea, SS9 4XX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01702 429429
Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh
Address
- Unit 6, Airborne Industrial Estate, Leigh-on-Sea, SS9 4XX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01702 429429
Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh
04 June 2026
Sales exec: helpful, knowledgeable, and happy to answer all questions. Getting a test drive was easy. All communications during process clear and unambiguous.