OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 90 comments received in the last 90 days.
03 July 2024
Billy was very helpful in letting us roam around and answer our questions. Kept us informed of the status of the car.
02 July 2024
Mitchell was extremely helpful, Balancing just the right amount help that I needed, considering I had brought 5 Mini before.
02 July 2024
Very happy cheerful people makes all the difference
01 July 2024
I dealt with Mitchell Ferguson and he was exceptional
27 June 2024
Claire was excellent
27 June 2024
Great on all aspects
26 May 2024
Billy, so friendly helpful patient and kept us updated with any updates and all questions answered.
25 May 2024
We found the Sales Executive Billy Callaghan,friendly and helpful on our first visit. As our order progressed he was very professional, answered all our queries and most of all, patient.He could not have been more pleasant.
19 May 2024
As above, the staff at my MINI Centre are excellent - in particular; Billy Twin & Billy Callaghan - and, as I've told many friends, the quality of service you receive as a MINI customer is beyond comparison.
21 July 2024
Everything was done in a timely manner.
21 July 2024
Was kept informed
21 July 2024
Hannah was very helpful
20 July 2024
All around good
20 July 2024
Group 1 service experience was spot on addressing the issue with the vehicle. Would recommend BMW Group 1 Fairfield's at Southend branch.
19 July 2024
All done on time and an extra thing I requested was actioned without problem- very polite service too
18 July 2024
good Customer Service friendly staff nice facilities whilst waiting
17 July 2024
Very effient and excelent service.
16 July 2024
Always going over and beyond to make our services experience better. Fantastic in one word.
16 July 2024
It was great, no problems
03 July 2024
Mitchell has been a real pleasure doing business with nothing was an issue