About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

165 ratings and 134 comments received in the last 90 days.

20 April 2026

Staff were friendly and helpful, Billy lovely and Steve superb

17 April 2026

I gave this score as the showroom kept up dated with every step of the way

12 April 2026

Great customer service, Luke was great to deal with

04 April 2026

Mini were so helpful, they went through everything I needed to know

02 April 2026

I would have been helpful to know that the delivery advertised on the website by Mini may change.

01 April 2026

Top class service from Mitchell and the dealership

30 March 2026

Luke was very informative and helpful, and made the whole process an experience rather than just a car-buying transaction.

29 March 2026

The sale was over the phone so i didn't get to see my car but given the chance i should have gone down to mini showroom. The car i was sold is great but it's missing the storage box in the middle which i thought it would have as my last car had extra

28 March 2026

Whole process was smooth and efficient.

26 March 2026

Very good service

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25 March 2026

Mitchell was amazing from start to finish. Truly responsive and helped us find a vehicle on quite short notice. Couldn't be happier with the communication and service.

24 March 2026

Luke the salesman was very thorough with all the information andvery helpful with me in choosing the new car

24 March 2026

Car ready on time and nice video sent to welcome me

24 March 2026

Friendly and efficient service who kept us up to date of all relevant information.

24 March 2026

Fab friendly service, excellent communication

24 March 2026

I was completely satisfied with my experience with the Centre during the purchase and delivery of my new car. Lauren was so helpful the whole way through and made everything feel really easy and straightforward.

23 March 2026

Totally professional in all aspects

23 March 2026

Experience went smoothly

21 March 2026

Staff were welcoming and friendly

19 March 2026

If you deal with Mitchell you will not be disappointed with the level of service ge gives, always keeping us informed and updated of any news regarding our car and responded to our calls straight away

18 March 2026

Faultless from start to finish. From test driving to collecting my new car the experience was stress free and easy. Mitchell helped me to chose my perfect car after not really knowing what I wanted, to a few weeks later driving home in my perfect car

12 March 2026

Great communication

10 March 2026

the ehole proceds ess made so easy

03 March 2026

Everything was easy and well explained to me, I felt supported throughout the entire process, even after leaving with the new vehicle.

23 February 2026

Courteous and friendly

22 February 2026

From beginning to end it was seem less

19 February 2026

Very. Always kept in touch, we.always knew what was happening. The whole process was painless.

14 February 2026

Luke was fantastic talking us through the various models and minis. He remained in contact with us throughout and was always friendly and helpful

06 February 2026

Claire was so supportive and went out her way to greet us when we first came to mini.

04 February 2026

Friendly, welcoming and no pressure service received. I always feel comfortable and at home when visiting Mini to discuss a new car. Thank you to Mitchell in particular.

04 February 2026

Very open about product

03 February 2026

We were warmly welcomed on arrival and offered drinks immediately. Mitchell was very friendly and helpful throughout our time. He hads given us supprt right through to collecting the car and even since. Thank you.

22 April 2026

Julia was brilliant from start to finish and I was kept informed throughout the process.

21 April 2026

great friendly service

21 April 2026

The service was carried out quickly and I was kept updated throughout.

21 April 2026

Excellent service provision

20 April 2026

Julia was really helpful and the Issue was resolved very quickly.

20 April 2026

From start to finish they were excellent

20 April 2026

Julia Sutton was excellent

19 April 2026

Julia was very helpful and kept us informed how car was doing. Very happy with her help and very professional. Julia was kind and understanding.

19 April 2026

A simple MOT - not much to do wrong!

18 April 2026

Julia was excellent in keeping us in the loop re the work that was needed

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15 April 2026

Easy to arrange, very warm and personable welcome upon arrival, dealt with efficiently and process explained. Work carried out in the timescale indicated, plus car was valeted.

15 April 2026

Very welcoming environment always greeted by someone as you walk in the door. Service with a smile every time. My only comment would be I preferred it when you had a selection of Borders biscuits on offer and not just the Biscof ones ??

15 April 2026

Friendly, efficient and helpful

15 April 2026

Very helpful and courteous.

14 April 2026

Group 1 Southend Mini kept us updated throughout the procedure, & very patient young man, Adam, set up & explained the additional dashcams for us. Minor disappointment: car does not appear to have had the complimentary wash. Hardly worth mentioning

14 April 2026

Good customer service

14 April 2026

Very pleased with communication and service

13 April 2026

The lady was so helpful and nice she was very friendly and made me want to come back very good service

13 April 2026

Everything was well explained and the receptionist was very helpful and polite

13 April 2026

really happy with MOT price and service

10 April 2026

Great service.

07 April 2026

Everything was done on time, no hassle, Julia was extremely helpful.

05 April 2026

Good customer service

05 April 2026

The service team and Julie, were absolutely amazing at Mini South End. Julie kept me updated throughout the whole process. My car went in on Monday and was back home on Wednesday morning. I'm so impressed.

04 April 2026

Very good customer relations & work completed on time with price that was quoted. Very impressed

04 April 2026

Great help and great communication

02 April 2026

Two things which knocked a star off, firstly the estimate I was given was nearly £200 more than the final cost? Obviously a pleasant surprise but accurate estimates are vital. Secondly everything else was fine except my dashcam was not reconnected.

01 April 2026

Good service.

01 April 2026

excellent service in the showroom plus easy to follow, concise video guide of findings.

31 March 2026

Communication really good and all done very quickly

30 March 2026

Easy and friendly

24 March 2026

Good contact and service

24 March 2026

friendly professional service.

21 March 2026

Comfortable waiting area while waiting for car MOT. Friendly staff.

19 March 2026

O issues at all on the visit

19 March 2026

Easy to book. Always friendly and helpful. Being able to wait while your car in in the garage is a big plus as I don't like very close by.

19 March 2026

Issues with my mini identified and resolved quickly

19 March 2026

Good service, professional

18 March 2026

Helpful and efficient

18 March 2026

Very friendly staff and no problems

17 March 2026

I had a wait appointment for brake fluid change All went well

17 March 2026

It was all good. Efficient pleasant staff.

17 March 2026

This repeated feedback request is not for me. I don't own a mini but my son does. I understand that his car was with you recently.

17 March 2026

I was kept waiting a long time and they did not clean the car as promised

17 March 2026

Was sit and wait MOT Staff talking about other customers and could hear. Staff playing pranks on other staff.

15 March 2026

Excellent service as always polite and helpful staff

15 March 2026

Very satisfied with the service. Both Julia and Max were very helpful and professional.

13 March 2026

No issues. Friendly and kept me informed

11 March 2026

I only spoke to Julie but she is always a delight

11 March 2026

Excellent customer service

11 March 2026

All done to my satisfaction

10 March 2026

Well taken care of

10 March 2026

Julia in the service department was very helpful and answered any questions I had. Service was completed on time, all good.

10 March 2026

They always make you feel welcome

09 March 2026

Good service all round

08 March 2026

As usual, it is a very good experience. Staff very efficient. Helpful, pleasant and friendly.

07 March 2026

Went very smooth

04 March 2026

MINI carried out an MOT and brake fluid change, they were very efficient and car was ready very quickly.

04 March 2026

Booking system was great - followed up by a call to confirm more details. Couldn't fault the service. Julia in the showroom couldn't have been more helpful and even got me a coffee for the journey home. ??????????

03 March 2026

Everyone was very helpful

02 March 2026

Good service friendly staff

02 March 2026

Satisfied

02 March 2026

Julia Sutton met me on arrival and very quickly got the service underway. I felt very welcome and enjoyed an excellent cup of coffee. The service was a while-you-wait with starting and finishing timed perfectly. Julia sent me a video which was good

01 March 2026

Everything was carried out to my satisfaction

01 March 2026

Everything run smoothly and to time and we were kept informed all the time.

01 March 2026

Excellent service.

28 February 2026

Friendly professional and no waiting . Good advice given about service plan time taken to explain with no sales pressure

27 February 2026

Great service as always

26 February 2026

Great people, warm and friendly, all with the utmost professional aplomb.

25 February 2026

Efficient service and communication from staff

25 February 2026

The workshop did scratch my car, but they did get the body shop to completely fix it, so that's fine in the end.

24 February 2026

Very friendly staff providing excellent help & advice

24 February 2026

Amazing service

24 February 2026

Great service. Lovely staff.

24 February 2026

Everything went as planned Good phone manner. Julia was very helpful. All on time

23 February 2026

Great service Polite , quick and efficient

21 February 2026

Excellent service

19 February 2026

Fantastic service Really friendly and helpful lady Julia who helped me

19 February 2026

Julia Sutton served me and was very efficient and informative

19 February 2026

Wonderful staff - super friendly attentive and helpful. Great service from the technicians too who got my car ready in quick time with a complimentary clean.

17 February 2026

Perfect as always

17 February 2026

Satisfied

17 February 2026

Very pleased with service provided from reception with regards to booking and updating on how work on the car was progressing. I do like receiving video of work being carried out and nice to have the option to wash and vac prior to collection,

16 February 2026

Extremely organised, punctual, informative.

15 February 2026

Reliable Service

15 February 2026

Friendly service. Tea and coffee available.

14 February 2026

Service was quick & efficient

14 February 2026

Prompt, efficient and professional

14 February 2026

Missing boot shelf after mot

14 February 2026

All great

10 February 2026

Only 9/10 as the vacuuming was under par. There was still stones & grit in the footwells. The boot and rear seating area didn't need doing at all, so better attention could have been given to the front interior.

09 February 2026

Julia was absolutely brilliant!

09 February 2026

Service was prompt and efficient

09 February 2026

Good service

09 February 2026

very easy to check in and told exactly what was being done

08 February 2026

Had a problem with the hire car and when we was supposed to collect but the lady helping us managed to get this all sorted for the following morning. Very helpful.

07 February 2026

Was kept informed of progress regularly and work was completed to agreed timeframe.

07 February 2026

Friendly and efficient

07 February 2026

Very efficient

07 February 2026

Pleasant polite staff

05 February 2026

Julia at Group 1 Southend was so friendly and helpful from start to finish. She kept me completely up to date every step of the way.

04 February 2026

Very Friendly and helpful staff

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Southend.

Address

Arterial Road, Eastwood, Leigh-on-Sea, Essex, SS9 4XX

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:00 - 16:00

Phone

01702 429429

Map

Areas served

Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh

View map

Address

Arterial Road, Eastwood, Leigh-on-Sea, SS9 4XX

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01702 429429

Map

Areas served

Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh

View map

Address

Unit 6, Airborne Industrial Estate, Leigh-on-Sea, SS9 4XX

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01702 429429

Map

Areas served

Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh

View map