About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

223 ratings and 181 comments received in the last 90 days.

30 July 2026

Billy was very informative and realised what my needs would be.

30 July 2026

Good advice, helpful along the process

29 July 2026

James was very helpful during the process. My wife particularly enjoyed the collection day where the car was waiting with a bow and a personal plate which had been arranged by myself with the dealership.

25 July 2026

Luke was exremely helpful and knowledgeable of the mini countryman

24 July 2026

This was the best service we had ever had 10/10

23 July 2026

James was very knowledgeable and helpgul, he made the handover process effortless

18 July 2026

2nd time new car with Mitchell, wouldn't have anyone else. Great bloke, great service from start to finish. See you in 3 years.!

16 July 2026

Mitchell kept me informed and updated the whole time.

14 July 2026

The sales rep was knowledgeable and approachable. We received our new car at lightning speed - about five days. Happy!

14 July 2026

Responsive and helpful customer service from Billy at Southend. Thank you

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07 July 2026

Attentive and friendly

06 July 2026

Love the car although there was a slight hiccup. But Luke went above and beyond

30 June 2026

Luke was informative and easy to reach. Delivery and acquisition were all very straight forward

30 June 2026

friendly staff who could not do more to help. all my questions were answered clearly and promptly.

30 June 2026

the dealership (Group 1 / Fairfield - Leigh on Sea) ensured that all matters were dealt with in a very professioanl manner and had total empathy in ensuring all matters were understood - nothing was too much trouble - EXCELLENT SERVICE

24 June 2026

Very helpful

23 June 2026

We were treated like we were important to the dealership and the representative Luke was brilliant. They even found a no plate with my initials. Well happy

23 June 2026

Excellent service from Billy at Mini Southend. I was very well supported in the transition to an electric car.

23 June 2026

very pleased.

23 June 2026

I received excellent service from Billy at Group 1. He was very helpful & knowledgeable regarding the many queries I had regarding the financing & technical issues. I would highly recommend him & the Company.

20 June 2026

Mitchell was excellent from start to finish. Also the entire digital experience ensured that the finance and collection of the car was straightforward.

17 June 2026

Excellent service

09 June 2026

Lauren and Mitchell were really helpful

08 June 2026

Outstanding service Thank you Mini

08 June 2026

Friendly, helpful staff

04 June 2026

Sales exec: helpful, knowledgeable, and happy to answer all questions. Getting a test drive was easy. All communications during process clear and unambiguous.

03 June 2026

It was an easy experience. Lauren kept me in the loop every step of the way and made it exciting to purchase and pick up my new car!

03 June 2026

Attentive. Informative

03 June 2026

Mitchel was very polite and responsive to questions. Very knowledgeable and friendly. Felt very looked after and always kept up to date with the ordering process. 10/10 service. Well done Mitchell

31 May 2026

The new tech is moody worrisome, and there is no CD player

30 May 2026

Salesman was so helpful and very friendly. Found the exact spec I wanted

27 May 2026

James Bloomfield was very helpful & overall a good buying experience.

20 May 2026

Very friendly efficient service

20 May 2026

The sales service I received in the showroom was excellent. James Bloomsfield kept in touch daily either via telephone or video. No pushy salesmen here at this showroom.

19 May 2026

Great service

19 May 2026

Because you deserve it

19 May 2026

I love the brand, having already been a Mini driver for 6 years and having visited the plant. The service centre looked after us very well and were very accommodating when my husband planned a surprise for me!

17 May 2026

James was welcoming, informative and communicated well, efficiently and effectively

01 August 2026

Julia Sutton was great from arriving all the way through to leaving. Amenities and working spaces were very useful

31 July 2026

From the outset, Julia was very helpful with her advise and detailed all work that had to be done on my Mini. All the work was carried out as per the time and really appreciate the complimentary wash and polish. Thank you

30 July 2026

Very helpful receptionist

30 July 2026

Great customer service

30 July 2026

Excellent customer service

28 July 2026

Julia was very helpful and efficient in getting my Mini booked in for a tyre pressure sensor replacement. Also I recommend the coffee whilst you wait

27 July 2026

From start to finish everything was explained about times etc. And how much the cost would be. Also the lady was very polite and helpful.

27 July 2026

Always efficient and courteous

27 July 2026

Amazing staff nothing is to much trouble

27 July 2026

Friendly and efficient service

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26 July 2026

Was looked after perfectly and was well informed throughout - very pleased with customer service

25 July 2026

Excellent service

25 July 2026

Friendly polite service and very welcoming .

25 July 2026

Quick easy service and friendly

25 July 2026

No issues at all

24 July 2026

Always prompt polite and efficient service from Julia the service manager

23 July 2026

Really good service and was kept up to date with progress

23 July 2026

The staff member was very friendly and knowledgeable.

22 July 2026

Kept informed and on time

22 July 2026

Very attentive sales staff who really knew their side of the business. Luke Hegarty was outstanding.

21 July 2026

Good service nice waiting area

21 July 2026

The whole process was very good

21 July 2026

Unfortunately the issue with the Cruise Control failure warning, which keeps on coming up when I am driving, was not solved as there was no code showing up at the time the car was with you.

20 July 2026

Satisfied with the service given

20 July 2026

All went very smoothly

20 July 2026

Julia was really friendly and helpful in keeping me informed about my vehicle throughout the day. She made sure prior to my slot that I knew what work was being done to my car and the pricing to expect.

20 July 2026

Friendly and helpful and kept me in the loop at all times.

20 July 2026

I was greeted very warmly, the service was completed in the time frame given and the car was cleaned. A problem was highlighted and it was able to be fixed the same afternoon. I was delighted with everything.

20 July 2026

Was kept informed every step of the way by Julie. She was kind and considerate.

20 July 2026

Excellent service all round

20 July 2026

Really helpful and quick. Explained everything

19 July 2026

Very pleasant staff Julie was very helpful

19 July 2026

Friendly and courteous

18 July 2026

Confidence that all concerns being dealt with and timely updates keeping me fully appraised

18 July 2026

Excellent customer and technical service delivered.

17 July 2026

Friendly and professional service, very competent member of staff - nothing was too much trouble

15 July 2026

Always fantastic service at Mini Fairfield especially Julia who is amazing!

14 July 2026

Good service

14 July 2026

I was told the drop off and wait would be 90 mins, but then was told the day before, and at the dealership, it could be 2hrs. I'd agreed 90 mins, and retrospectively changing this to 2hrs was unacceptable as I had work commitments.

14 July 2026

Excellent service but a little expensive

14 July 2026

Difficult to work with, rude and blunt during phone calls.

14 July 2026

As always, excellent customer liaison, polite, efficient and friendly. No issues. First Class service

10 July 2026

Excellent , from booking service to return of car

10 July 2026

Julia kept us informed of all the processes our car was in.

10 July 2026

Friendly, efficient and informative

09 July 2026

Julie at serving was polite, professional and extremely helpful.

06 July 2026

I dealt with a lady called Julia who was professional and personable a real asset to my local mini dealership. Julia made my experience seamless and stress free

06 July 2026

friendly staff and quick service

06 July 2026

Really great service. Julia was amazing as always.

05 July 2026

Julia was very helpful and sorted car out and concerns too

04 July 2026

Regular contact Knew exactly what costs would be prior to any work being completed Friendly service

04 July 2026

When I went to pay the invoice was over £100 more than originally stated. I had to challenge this and get the reduction to original quote. Also the car clean was a bit slap dash, parts of the car had been missed.

03 July 2026

Julia was both helpful & professional with the appointments of my car maintenance

30 June 2026

Always very helpful and keeping me updated.

29 June 2026

The customer service I received was brilliant, from the time I took my car in for an MOT to the time I left

29 June 2026

good communication with updates

29 June 2026

Booking very straightforward. while-you-wait experience first class - very helpful team

28 June 2026

Excellent customer service, with regular updates on progress at the times promised by Julia Sutton.

27 June 2026

Was kept well informed of progress, even had call day before to remind me. Job was done in a timely manner with comprehensive report provided afterwards. Staff pleasant and friendly.

27 June 2026

Kept informed

26 June 2026

It was clean and tidy and staff were approachable and very friendly

25 June 2026

I am very satisfied of the serce I received.

25 June 2026

Quick appointment. Like the car health check. Like the car being cleaned. Julia Sutton was very good and helpful.

24 June 2026

Julia was efficient polite and knowledgeable

23 June 2026

I had excellent service from Billy particularly in relation to swapping over to an electric vehicle, he helped me gain confidence and answered lots of questions!

22 June 2026

Seen on time explained clearly and concisely. Very pleasant. Drinks available

22 June 2026

Helpful

22 June 2026

I was able to wait whilst my car health check was performed. I was kept in the loop the whole 2 hours, given the option of accepting or rejecting the issues raised. Julia Sutton was outstanding in her customer service.

21 June 2026

Very professional

21 June 2026

Group 1 mini is clean tidy friendly efficient.. Staff are great , make you feel at ease and safe about leaving your car in their hands .

20 June 2026

Overall very good communication. A call before the service confirming the date and time, early update on the day, and later full explanation of vehicle check.

19 June 2026

Very helpful and polite staff. The health check video was very informative

19 June 2026

The service was 100% Julia was great , updated throughout the process

18 June 2026

Good communication and service.

16 June 2026

Excellent service throughout

15 June 2026

Work carried out to my satisfaction,the service advisor kept me informed about the progress of the work

14 June 2026

Reception was good car serviced well within 2 hours

13 June 2026

Excellent customer service and communication

13 June 2026

Professional service

13 June 2026

Great service, friendly, informative and polite

12 June 2026

Checks undertaken I hadn't asked for. I expected a large bill which I didn't get

12 June 2026

Did do the online book in but made no difference.

11 June 2026

I am able to wait while the work is carried out.

09 June 2026

Lauren and Mitchell were so helpful. Lauren kept me up to date with progress and on handover day Mitchell spent lots of time talking me through the controls etc on my new car

09 June 2026

Service was excellent

09 June 2026

Mitchell was a greater ambassador for the brand, fulfilled all our questions and got us into the right car

06 June 2026

You don't do a collection and delivery service anymore

06 June 2026

Quick & friendly service - appreciate the personalised video from technician

05 June 2026

Friendly and welcoming

05 June 2026

Job done

04 June 2026

Service was completed on time. The booking in was easy and Julia explained the time scale.

04 June 2026

Amazing service. Sorted me a courtesy car the same day and made sure I knew my way around it. So friendly. Head of business was also around speaking to customers which is great to see. Always a great experience at Southend BMW and MINI

03 June 2026

Simply because in every regard my requirements were met. The service was very professional and with a friendly, human touch.

03 June 2026

Quick and efficient service

03 June 2026

Great service adviser who was polite, friendly and informative. In fact, all the staff were great.

03 June 2026

The Customer Service lady (Julia) was very efficient and helpful in addressing my issues.

02 June 2026

Good customer service, car care

02 June 2026

Service was ??

01 June 2026

Because the staff were friendly and helpful

31 May 2026

helpful, friendly service and good communication

31 May 2026

Lovely salesman and very helpful. Found the exact spec I was looking for

31 May 2026

I was kept well informed

31 May 2026

Love my mini countryman, booked into Southend for a service showroom staff were excellent. Luke who sold us the car originally in Stortford and Kirsty who was very efficient.

31 May 2026

The lady was really helpful and staff were so helpful.

31 May 2026

Mitchell made the whole experience easy and seamless from start to finish. He was professional, friendly and extremely helpful throughout the entire process. Everything was clearly explained, communication was excellent and nothing ever felt too much

29 May 2026

Everything was done to a very good standard and within the time given

27 May 2026

Very quick and professional keeping me updated

27 May 2026

Friendly service

27 May 2026

Mini Southend fitted my car in the same week for investigation as I reported an issue. They had the problem fixed the same day and updated me as promised. Always a good experience at this location.

27 May 2026

Julia always so very kind & helpful & very professional especially helping me out in difficult times so very grateful. Billy who helped me find exactly what I wanted very patient & understanding. Both Julia & Billy went above & beyond to help

27 May 2026

Helped me on all my questions and really pro active

24 May 2026

Friendly customer service

24 May 2026

Service Prices given up front Any optional items clearly as stated for opt in. Service completed efficiently visual feedback given and advisory items quoted. Waited in and time taken not unreasonable.

24 May 2026

Great service from James, very friendly and professional.

24 May 2026

Professional, efficient, friendly service.

23 May 2026

Made the whole process very easy and kept me informed of all actions.

21 May 2026

Great service, good communication

21 May 2026

Always kept well informed throughout the process.

20 May 2026

All questions answered.they spent well over the alotted time with me.

19 May 2026

Helpful staff

19 May 2026

Very friendly thorough service

18 May 2026

Very efficient and helpful

18 May 2026

Julia in particular was very helpful and efficient called me in plenty of time when service was complete and delivered good news that all was fine with my car

18 May 2026

Because it was really good service

18 May 2026

The friendliness of the staff, the lack of any pressure to buy and the support they offered was great.

17 May 2026

All ran perfectly, without any issues, and the communication was excellent! My only request - it would be great if the online booking took would provide prices (like it used to for the previous group owner) and also shown loan car dates.

17 May 2026

Good info Smooth process Completed in a timely manner

17 May 2026

Always looked after, explaining is second to none and always speak to Julia Surton and Mitch Ferguson always happy to help

17 May 2026

Informative. Patient and friendly. A very good handover. Thank you.

15 May 2026

Just booked in and left car

15 May 2026

Efficient,professional and courteous

15 May 2026

I found the centre to be efficient and friendly

12 May 2026

Helpful staff, work completed on time and car washed.

12 May 2026

Amazing customer service from a dedicated team. Especially Julia in Mini Southend servicing who is always so helpful friendly and professional!

12 May 2026

The salesman, James Bloomsfiekd was such a great individual to deal with. No pushy manner, just very friendly and professional!

09 May 2026

James was welcoming, knowledgeable and made the process easy.

08 May 2026

Julia was looking after me and as always friendly and very professional l.

08 May 2026

Helpful staff

07 May 2026

Good service experience. Great service staff

07 May 2026

Great service

07 May 2026

I could have been advised it took 2.5 hours to do before hand. I could have dropped off the car and come back rather than sit around waiting. Apart from that all good.