About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

248 ratings and 203 comments received in the last 90 days.

31 October 2026

Very good customer service. Loved the finishing touch of the gift bow on my new car.

29 October 2026

I was highly satisfied with the whole experience. I was kept up to date at every stage of the purchase up to handover. Couldn't of asked for anything more

28 October 2026

Very helpful, especially Luke who was great at answering any questions and showing us the different options. Delivery was also very quick.

24 October 2026

customer service was fantastic.

22 October 2026

Great service, kept up to date throughout

20 October 2026

Mini Southend was so easy to do business with in a pleasant environment and in a short timescale.

14 October 2026

Excellent service from visiting showroom to just have a look, through ordering and picking vehicle up

14 October 2026

Very helpful and friendly service

13 October 2026

Everything was great. Mitch kept me informed every step of the way, even my endless questions were never too much for him and I never felt like a bother. He was super friendly while maintaining complete professionalism. I cannot fault him!

13 October 2026

Excellent customer service

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12 October 2026

the guy was nice and helpful

09 October 2026

Luke you was 10/10 already thinking of trading the second car to another mini !

08 October 2026

Mitch always kept me informed during the wait for the mini, and was always very helpful when I came to the dealership to order and pick up my mini

07 October 2026

The Service was excellent at all times.

06 October 2026

Salesman Friendly and helpful

05 October 2026

Very helpful and attentive customer service.

03 October 2026

Great all round service

03 October 2026

Friendly and informative

02 October 2026

Very helpful and good knowledge of the product Good service throughout my time with them Very satisfied Regards T Pendrey

02 October 2026

Excellent customer service from Mitchell at Southend from start to finish.

01 October 2026

Staff were helpful and knowledgeable

30 September 2026

Very thorough explanations and good communication throughout the process.

30 September 2026

Excellent service was provided in a timely manner throughout the whole process. Luke provided excellent customer service which was above and beyond! Thank you

27 September 2026

Lovely car, sales people friendly and not pushy

23 September 2026

Very good customer service , friendly and kept me informed about delivery of my new car

22 September 2026

Very satisfied

22 September 2026

Treated like an old friend

22 September 2026

Best experience I've had when getting a new car!

19 September 2026

Great service as usual, friendly staff, worked with Billy twice now and he is very patient and professional

17 September 2026

Everything was done well, from the moment I walked in and met, by chance, James Blomfield, to the moment my wife drove off in her new car.

16 September 2026

We are extremely happy with Billy who took us through the sales experience to handover , however when taking the car the low tyre pressure warning was on , there were marks inside the car and a lot of the protective film left on inside the car .

16 September 2026

Group 1 Southend and Mitchell made the experience, hassle free and a pleasure to deal with

16 September 2026

Great professional service from the sales advisor Mitchell

09 September 2026

I had a great experience buying my new car

08 September 2026

Luke was great, kept me well informed of any updates and explained the process

23 August 2026

Billy Callaghan my Salesman went over and above, with the service provided to me during the sale and handover of my Mini Countryman

14 August 2026

Great service from Mitch, friendly and informative.

13 August 2026

Very helpful

12 August 2026

I was very happy with the service that Billie provided for me.

01 November 2026

Found the problem. Carried out the work that needed to be done. Friendly and helpful.

31 October 2026

The lady in the centre who deals with servicing is amazing. Nothing is too much trouble. She is also very efficient and professional.

31 October 2026

Excellent service

30 October 2026

Communication was great. Kristy called prior to the service to check everything was ok. The drop off and pick up was very easy and clear instructions given. Health check video was also very informative.

29 October 2026

Great service but the MOT bay was down which meant you could not do the work as planned

28 October 2026

Good customer service and efficiency Lead time was good too

28 October 2026

Really helpful, friendly, good customer service

28 October 2026

Excellent customer service from Julia

28 October 2026

27 October 2026

Helpful staff nothing was too much trouble

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27 October 2026

The communication from Julie was outstanding. At all points I knew when the car would be worked on, how it was going and had a good idea of the possible outcomes. It couldn't have been more transparent and they did everything they promised on schedul

27 October 2026

Efficient On time

27 October 2026

This was third time lucky booking my mot as the centre had a fault with the emmissions testing equipment. Then the second booking was a power outage . Yes annoying but through no fault of the staff who kept me well informed along the way .

27 October 2026

The service was easy to arrange and the works process went very smoothly. We were warmly welcomed upon arrival and our advisor (JS - who we tend to see on each occasion) was as helpful, professional and efficient as always.

26 October 2026

Julia in service reception is excellent - explains all and is a credit to Group 1 - ensures all is covered

26 October 2026

I turned up a day early by mistake. Decided to leave it there rather than make the 14 mile round trip the next day. Didn't expect it to be done as it was clearly my error but they fitted my car in and I had it back that day

26 October 2026

All work requested was undertaken and completed in a timely manner.

25 October 2026

Julia was amazing - very informative and professional throughout

25 October 2026

Friendly and efficient service from Julia. Primary job completed successfully. Re-booked secondary job due to power outage beyond control of dealership.

23 October 2026

Very happy Kirsty was lovely, very helpful, kept me informed of what was going on with my car. My car came back washed and clean. Always get good service at Southend Mini

22 October 2026

Hassle free service. Kirsty very polite and straightforward.

20 October 2026

Everything went well. Julia was extremely helpful.

20 October 2026

I was kept informed at all times and offered an appointment so quickly.

19 October 2026

Very helpful and Julia was amazing

18 October 2026

Your customer service is diabolical with constant text emails and phone calls which amount to harassment

18 October 2026

All went as plan - good communication

18 October 2026

Excellent service provided by Julia and the team.

18 October 2026

The staff are friendly and good with communication and keeping customer up to date with progress also do thier best to make sure the experience is smooth

18 October 2026

Great customer service and communication.

18 October 2026

All smooth, clear communication

17 October 2026

Car returned after EGR recall and MOT with under tray missing clips and hanging down which scraped the ground. Had to return the car for clips to be refitted.

15 October 2026

Fabulous customer service

15 October 2026

A warm welcome from Julie, who kept me updated and informed on everything available to me whilst I waited for my car. Work was done quickly

14 October 2026

I was made to feel extremely welcome. I was given an area to work while I waited. I had access to refreshments. My dog was welcomed and treated so well by all the staff. Fantastic service by the front of house team.

14 October 2026

Julia Sutton was efficient and friendly as always. I appreciate the ability to wait while any work is carried out so as to avoid the need for taxis.

14 October 2026

Efficient

13 October 2026

Good service

13 October 2026

Ability to book online. Call before service date to ensure everything correct. Welcoming showroom environment. Coffee. Great service from Julia. Calls throughout repair activity and personal call again to collect the vehicle at agreed price.

13 October 2026

Julia Sutton was excellent, the car service was completed quickly, the car cleaned and we were kept updated at all times.

13 October 2026

Quick and efficient

13 October 2026

Excellent experience; professional, thorough, well informed, superb communication, quick and efficient service

13 October 2026

Very helpful and kept me updated

12 October 2026

I was extremely well looked after by Julia.

10 October 2026

Julia is excellent

10 October 2026

I am empressed they sent me a video recording on extractly what work was being carried out on my mini. That was very useful!

09 October 2026

Very helpful and informative throughout

07 October 2026

Excellent service from all staff

07 October 2026

Excellent service from staff. Felt looked after

07 October 2026

Great service as always.

07 October 2026

Helpful and efficient

07 October 2026

Not happy having to pay for something that was not needed

07 October 2026

Easy to book, excellent customer service and overall a very positive experience.

05 October 2026

Julia kept me informed throughout, right from my initial phone call to when I collected my car.

05 October 2026

Was very helpful

05 October 2026

Not 100% satisfied. Previously a 100% but not this time. Disappointed.

05 October 2026

The Centre answered all my questions, were polite and patient, explaining all the relevant paperwork to me.

04 October 2026

Was booked in on a day that suited me , was met promptly on arrival to drop car off and was kept up to date with progress

01 October 2026

Simple process. Clear communication Great value for money

30 September 2026

We found the booking in system really straight forward and contact from julia in service was very professional and helpful.

28 September 2026

Waiting appointment and waiting area very comfortable

27 September 2026

Julia was efficient and kept me informed of progress. The car was ready for me in good time.

27 September 2026

Lots of good communication.

26 September 2026

Great waited for my car to be done and sst in the showroom watching the mechsnics cecking my car , live on the mini app.

26 September 2026

I was well attended to .

26 September 2026

Dealt with fast and efficiently with no issues.

24 September 2026

At the BMW showroom, the female member at the desk on the left as you walk past reception was quite rude. I only asked if I was in the right place and felt the response was unnecessarily dismissive. Very disappointing.

24 September 2026

They met my needs

22 September 2026

Excellent process from booking in via the app all the way through to collecting my car following the service. I also really appreciated the heads up that it would be a full service.

22 September 2026

Very helpful, listened to what I wanted. Very pleased with the car

22 September 2026

Easy to wait. Great refreshments and really quick service

22 September 2026

No issues, smooth process.

21 September 2026

Julia was extremely helpful throughout and consistently kept me well informed. She was polite, personable, and professional, making the whole experience straightforward and positive. Her communication was clear and timely.

21 September 2026

Great communication

20 September 2026

Very helpful

20 September 2026

Very quick and satisfying service and well treated by the staff

20 September 2026

Excellent service very attentive. Feels personal Julia always aware of what's going on and helpful

20 September 2026

Clean immaculate car in good order. No complaints.

19 September 2026

Work carried out in good time and Julia was amazing, always kept me informed. Thanks

18 September 2026

The service was excellent

18 September 2026

Luke was very helpful

18 September 2026

Excellent customer service

18 September 2026

Customer service is absolutely perfect ,

17 September 2026

Answered questions, helped through sale. Professional.

17 September 2026

Communication very good Julia was very helpful in organising. My car to be ready. For school pick up

15 September 2026

Went very well and staff were most helpful .

15 September 2026

Consistently good and thorough service and I appreciate the communication and feedback whilst your team work on my car.

14 September 2026

Everyone so helpful.

14 September 2026

Report said urgent need for tyre, measuring 2.5mm.and advisory 3.1mm, its a motability car, took it to Quik fit as advised by motability bith tyres are 4mm!!! Motability said dealers often try to make money

14 September 2026

I was very pleased with the service I received from Luke which was bespoke and personal made me feel like a valued customer

14 September 2026

Very helpful

14 September 2026

Julia was very helpful and kept me updated on my car service. I'd left my card wallet in the car and my Google Pay wasn't working, but she was very patient and helpful throughout.

14 September 2026

That was my answer.

14 September 2026

Good service received and we were well informed of the steps taken.

14 September 2026

I have brought my mini in for services many times and now an MOT. Every time Julia has been brilliant with phone calls, letting me know during the day what is happening, she is a great asset to the company.

13 September 2026

Enjoyed the experience

13 September 2026

Recovery service very help as was the service department

12 September 2026

Helpful friendly and knowledgeable folk!

12 September 2026

I had a great experience dealing with Luke. He was friendly, helpful and professional throughout the whole process. He kept me informed at every stage and made everything really straightforward and stress-free.

11 September 2026

Service reception lady was very helpful. She kept me up to date regularly with progress

11 September 2026

Good professional customer service.

10 September 2026

Work was carried out under warranty

10 September 2026

Julia was an absolute star!

09 September 2026

Service completed on time and communication with Julia great throughout.

09 September 2026

Quick and efficient & good communication

09 September 2026

Mitchell from group 1 Southend, made the whole experience so easy

08 September 2026

Really happy with the service..??

08 September 2026

Quick and efficient

07 September 2026

As ever Julia completely cared for both my mini and me!

05 September 2026

Comfortable waiting area Drinks & tv available. You can even bring your dog!

05 September 2026

Friendly, patient informative staff

04 September 2026

Helpful professional staff

04 September 2026

Friendly staff and efficient process

03 September 2026

Great service

02 September 2026

Was able to sit in comfort and have a coffee whilst I waited.

02 September 2026

Julia Sutton is professional and courteous. She addresses customers for all which I appreciate, and yet balances this with friendliness,

02 September 2026

excellent rapid service

02 September 2026

James was very helpful, and patient with everything we needed to know, excellent service .

31 August 2026

Julia was professional and helpful. Excellent service.

31 August 2026

Staff very helpful

31 August 2026

Always friendly and polite

31 August 2026

Great communication and thorough check.

30 August 2026

Excellent service, easy & efficient to use, nice staff

29 August 2026

Julia is fantastic with arrangements & communication throughout.

29 August 2026

Repair made under warranty, competed quickly once part made available.

29 August 2026

Perfect service

28 August 2026

Always helpful and efficient

27 August 2026

Friendly and professional staff and comfortable waiting area in showroom

26 August 2026

Good well informed service

26 August 2026

Lovely staff very welcoming and knowledgeable

25 August 2026

As expected therefore deserved.

25 August 2026

Very good communication

25 August 2026

The reassurance of main dealership care

24 August 2026

Quick efficient and friendly customer service

24 August 2026

Everyone was very friendly our only problem was we were unaware that our Dash cam had been unplugged and not reconnected when l left we did not notice until 3 days after leaving the garage which meant if we had an accident it would not have been on

24 August 2026

Plenty of parking available. Well maintained premises. Pleasant and very helpful staff.

23 August 2026

Service was excellent in particular the service reception

22 August 2026

Was kept up to date with what was going on every step of the way

21 August 2026

Mitch was good

20 August 2026

The whole treatment and advise given to me about the car & the scheme was excellent

20 August 2026

Staff especially the lady who looks after Motability customers

18 August 2026

Staff were helpful and professional. Faulty window/mirror switch was replaced under warranty. Bit surprised it failed so early on a 22 plate. Car was returned clean and the inspection video of the underside of the car and tyres was a nice touch.

18 August 2026

Great communication and service

17 August 2026

Super helpful, keeping me informed.

17 August 2026

Very professional, organised and friendly service given at the centre.

17 August 2026

Made to feel welcome and good facilities to work from having to spend a couple of hours at the Centre.

16 August 2026

Excellent reception and service - no waiting & very profeesionel

15 August 2026

Everything was great! Thanks

14 August 2026

Completely satisfactory service received from Julia via courtesy call day before & the actual day of service. Glad she did call as I had been given totally wrong information by the call handler who booked me in with drop off, pick up times & price.

13 August 2026

Very satisfied Julia was very helpful and communicated with me each day about the progress of the repair

13 August 2026

Treated very professional. Julia in service very knowledgeable and polite. Nothing was to much trouble.

11 August 2026

Very polite and efficient service from Julia. Was able to work while I waited using the work stations in the centre and enjoy a cup of coffee

11 August 2026

Brilliant customer service

11 August 2026

Helpful and informative with the checkin - the ongoing work and final payment and collection.

11 August 2026

Brilliant service great customer care especially in the reception area

11 August 2026

Julia was polite friendly and efficient all the way through

11 August 2026

Service performed and battery health investigate as needed.

11 August 2026

The cleaning of my car was terrible

10 August 2026

Professional, curious staff, my car was finished ear evening with the wash. MINI PARTS USED.

10 August 2026

Very friendly and efficient.

10 August 2026

I was looked after perfectly by Julia and the Service team were very helpful charging the battery.

10 August 2026

Julie, the customer service lady was extremely helpful and efficient. She made the whole experience straight forward and easy. She sorted the App out for me too. Lovely manner and friendly. Nothing was too much trouble. Very impressed.

09 August 2026

Everything ran smoothly. From telephone booking to welcome to booking desk to video to car wash. Time taken was exactly what was predicted. Friendly, helpful service. Thank you.