About Your Local MINI Retailer

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Electric

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OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

174 ratings and 105 comments received in the last 90 days.

15 April 2024

Billy Callahan was very professional and gave me a lot of advice when I placed the order I then had Mitchell Ferguson (as Billy was on leave) who was equally as professional and very helpful with the handover of my new car and the PCP and insurance

10 April 2024

Billy couldn't do enough for me, it was a brilliant customer experience. Several of his colleagues were also involved, made me feel like I was their only customer. Have already recommended to family and friends.

07 April 2024

Everything was good.

04 April 2024

Always kept up to date with all the necessary information.

04 April 2024

Kept me informed the whole time

04 April 2024

so far excellent service.

03 April 2024

Really competent and knowledgeable staff

02 April 2024

Mitchell Ferguson, Retail Consultant, listened to my needs, regarding purchasing. There was a 'stop' put on the car by MINI UK and Mitchell and other staff at the centre kept me informed and up to date with any news. The Mini Centre was very helpful

30 March 2024

Great service from Mitchell.

29 March 2024

Mitchell was excellent

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29 March 2024

Slight delay due to a fault with the car but salesman kept me up to date with the progress.

27 March 2024

always had a good service with MINI

25 March 2024

On picking the Mini I telephone my 3 nearest MINI dealers and was told at each one that they were not taking any orders for the Mini I wanted so I gave it one last try even at a dealer almost 60 miles away and they were only too happy to take my orde

25 March 2024

All staff were helpful, polite and friendly Billy covered all questions and was very professional

23 March 2024

Quick delivery for a new vehicle

19 March 2024

Everyone was helpful, Jessie in particular ensured I was kept up to date on the progress of my delivery and made finding the right car for me easy

11 March 2024

All went to plan. Returning my old Mini and picking up my new Mini. Two visits and job done.

09 March 2024

No complaints at all.

09 March 2024

Smooth transaction

09 March 2024

Mitchell was on top of everything reminding me when I needed to get things done and gently chasing when he needed further details

08 March 2024

The sales executive completed fulfilled our experience and went out of his way to make sure we were fully satisfied with the car and controls within our Mini. ????

07 March 2024

Quick and efficient

07 March 2024

Very easy to do business with, tried hard to get the deal i needed

07 March 2024

Good team, knowledgeable about their products

07 March 2024

I felt comfortable and not rushed.

07 March 2024

Third Mini in 4years have bought here sales staff very friendly and knowledgeable calm atmosphere all good

07 March 2024

all seemless, professional staff and completed promises

06 March 2024

Great service and facilities with helpful professional staff.

06 March 2024

Professional and efficient throughout

06 March 2024

Brett went over and above

23 February 2024

Received no courtesy calls on order progress (6 month leadtime). Found out later that the Sales Exec had left and my order had not been re-allocated to another Sales Exec. It was Service Advisor Hannah King who got it sorted for me.

23 February 2024

Very satisfied

23 February 2024

I went to a different centre before Group 1 who were very unhelpful. From the moment I made contact I felt like a valued customer

22 February 2024

Efficient service

22 February 2024

Always a good experience at Fairfield Group1 Southend MINI

22 February 2024

Mini Southend were very easy to deal with. Everything went smooth. Mitchell, the sales executive was excellent to deal with and generous with his time and advice.

22 February 2024

All excellent

12 February 2024

Fitting me in just before Christmas. And also helped me transfer my previous car over to a new finance deal.

30 April 2024

Ease

30 April 2024

Helpful.

30 April 2024

very swift service on my mini

27 April 2024

Service good staff good.

26 April 2024

Happy with the service.

26 April 2024

Problem resolved

25 April 2024

Great service

24 April 2024

Clunky appointment booking meant that my "full service" booking to cover all the alerts in my car turned into a largely wasted day, as only one warning light was dealt with. This was then compounded by an unpleasant service experience on site.

18 April 2024

Quick and reliable

17 April 2024

Swift and timely completion

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16 April 2024

helpful and professional with a very good video of service

16 April 2024

Always keep me updated and explain everything by a video.

15 April 2024

The video was rushed through with background noise making it hard to fully hear everything that was being said.

15 April 2024

Times and service as expected and manner/politeness of staff exceptional

14 April 2024

Completely satisfied

12 April 2024

Professional and efficient ; kept informed

11 April 2024

Very good service

09 April 2024

I was completely satisfied, the staff are very keen to provide an exemplary visit, they are a great bunch, even the Manager !

08 April 2024

Same as above!

08 April 2024

Friendly and helpful staff. Hannah King a credit to the team. Polite, friendly, informative and knowledgeable.

08 April 2024

Good communication, clear details

08 April 2024

It would have been nice to have a all of the car hoovered

08 April 2024

Satisfied

07 April 2024

Always warm, great reception and enjoyed a wonderful customer service. I forgot to mentioned the video vehicle checks.

04 April 2024

Smooth and reliable as always

03 April 2024

Mitchell was very helpful with advice and knowledge

31 March 2024

Friendly and efficient initial contact with continuing communication during the service and pleasant handover of the car following the service.

30 March 2024

Kindly sorted a faulty bulb whilst in for MOT, very helpful staff.

27 March 2024

Hannah was very nice and everything was explained clearly by the technician in the video of the service

26 March 2024

Was kept well informed about everything.

26 March 2024

Every one was friendly and helpful. I liked the video shared of the vehicle checks.

24 March 2024

Hannah King was a superb person to deal with and really went the extra mile to help us .

20 March 2024

I had to go back to service center again.

19 March 2024

good communication and completed in a timely manner when advised it would be

14 March 2024

Service details were fully explained

14 March 2024

Didn't complete everything as per emac plan

14 March 2024

No complaints great service

14 March 2024

Hannah kept me informed continuously which was really appreciated

13 March 2024

Young lady Hannah was grest

12 March 2024

Self explanatatory

11 March 2024

Good communication either by phone email or sms

10 March 2024

Very helpful assistant, however, unable to sort out my heated rear window.

10 March 2024

I received excellent service on this occasion from the lovely Jessie who was very personable and listened to my needs.

08 March 2024

Good service

05 March 2024

Works were not completed in a day so I had to cancel my meeting the following day

04 March 2024

Whilst satisfied with service itself, I was really disappointed this year that the option of the car being picked up and dropped off after service from my home was no longer available.

04 March 2024

Exemplary service. Really nice people. Very efficient. Hannah is fabulous.

29 February 2024

Usual efficient service, checked in online and passed key over upon arrival. The check took about an hour and the car was cleaned as well

29 February 2024

The lady kept in touch with me constant out throughout the day regarding my car

28 February 2024

Cost seems high but that's inflation

28 February 2024

I didn't have any problems

28 February 2024

Told for car wash but they didn't done.

28 February 2024

Clear explanation of the outcome of the service and done within the expected timescales

28 February 2024

Completely satisfied due to the excellent staff and the explanatory video which was an added bonus, very impressed.

26 February 2024

Service and mot done when they were supposed to be. I was advised when i could collect car and when i did it was ready and sparkling clean

26 February 2024

Car only cleaned outside uk sticker missing and had to bring the car back as it wasn't reset still showing service and oil change

26 February 2024

Excellent service and a quick turn around.

25 February 2024

Work carried out on time and finished promptly

25 February 2024

We were given a unpractical 3 door sporty uncomfortable mini with ultra low profile wheels, not suitable us. Our car also has a minor chip in the paintwork whilst being left with you.

25 February 2024

Efficient

24 February 2024

Good friendly professional staff that deliver a good efficient mechanical service

24 February 2024

Work was carried out over 2 visits and was done to a very high standard

23 February 2024

Great service although would have liked to have been made aware how much the service would be beforehand.

23 February 2024

All went as expected

23 February 2024

Great staff. Very engaging and I was informed throughout regarding progress.

23 February 2024

Nothing to complain about

23 February 2024

Explained all thoroughly & the lady was really helpful.

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