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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
220 ratings and 162 comments received in the last 90 days.
04 October 2025
Had to travel some distance to Group 1,Southend to source the spec of mini I wanted. Once deal agreed completion was accomplished efficiently in the 7 days required to meet a discounted price available deadline of the end of the month.
03 October 2025
I was made to feel valued and special
02 October 2025
Lauren was great! Friendly, helpful and professional. She always made me feel welcome, and kept in touch to keep me updated at every process.
29 September 2025
Friendly and efficient service from Lauren Nothing was too much trouble Great coffee and biscuits while we were waiting, it's the small things that make a difference! Manager always made a point of welcoming us and knew our name
28 September 2025
Lauren was very professional and very knowledgeable. She has been invaluable in helping me downsize
28 September 2025
As before the service was excellent
27 September 2025
Billy was very helpful in finding me the perfect car
25 September 2025
A very flawless experience from the get-go. Billy was a fantastic guide and support throughout the process. The only reason I haven't given 5 stars is because of the discrepancy with the AutoProtect insurance. Agreed at 4 years but only given 3.
25 September 2025
Seamless and communicative
24 September 2025
Claire was enthusiastic and very welcoming from the get go. Was not a hard sell, but enough to make us buy one. The process was smooth and the delivery was made fun.
11 September 2025
Similar to above, because Mitchell and his colleagues did everything they could to help me with the event that Mini UK offered later on in the process of ordering my car.
09 September 2025
So helpful & friendly
06 September 2025
very satisfied
06 September 2025
Billy Callaghan was great. Told us what we needed to know. Friendly and professional at all times.
02 September 2025
I am very satisfied. Our sales consultant, Mitchell, was in contact with me, every step of the way. Especially, with the addaptions required to my mini.
02 September 2025
The actual sale took some time due to some issues with Mini's new system however both Steve and Lauren tried their best to keep me updated and made sure it was as stress-free as possible given the circumstances
12 August 2025
Process was easy
12 August 2025
they were efficient and left me feeling that if there were any issues following the purchase they would be more than happy to help.
10 August 2025
All the staff at Mini Southend were extremely helpful and welcoming my main dealing was with Chris and his manager Steve and they ensured to find the right deal for me
04 August 2025
Everything went smoothly .
03 August 2025
Really helpful and communication has been great.
03 August 2025
Lovely car easy to order kept up to date
30 July 2025
My car arrived in under 2 weeks, fantastic. Mitchell arranged my collection of my car at my convenience. Perfect
26 July 2025
Mitchell Ferguson helped me from start to finish,he understood what i was looking for,and we created that! Super helpful and friendly.
24 July 2025
This is the third mini I have purchased and on this occasion there were just too many emails from your new system! Lauren was fab though.
21 July 2025
As above
15 October 2025
I was advised about everything along the way.
15 October 2025
Helped with all our questions
14 October 2025
Great service
14 October 2025
Great service and kept fully up to date
14 October 2025
The customer service from Julia was outstanding, I'd give 11 if I could!
14 October 2025
I am very satisfied, the Southend group gave my a great car hire whilst my car was in for recall which meant I could go about my day.
14 October 2025
Quick and easy.
13 October 2025
very satisfied, everything as expected
12 October 2025
Excellent customer service, knowledgeable and helpful information given
12 October 2025
As above. Also not convinced that some of the service was necessary.
11 October 2025
Just so pleasant
10 October 2025
The burden to deliver was on Mini, not the customer as it should be. They did and on the same day :) Thank you, Julia and Mark.
09 October 2025
.
09 October 2025
In service a young chap is above and beyond. He's helpful on anything.
08 October 2025
Friendly and professional staff.
08 October 2025
The whole purchase process was made as easy and positive as could be using modern on line processes.
07 October 2025
Very easy to arrange
07 October 2025
Excellent service
07 October 2025
Everything was quick and easy to organise
07 October 2025
I was already stressed dealing with a life threatening brain condition then surgical intervention, without a car problem as well. Paula helped mitigate a stressful situation. She is a valuable asset to the MINI family.
05 October 2025
Staff were very helpful on front desk.
05 October 2025
Highly recommend
05 October 2025
very happy
05 October 2025
Excellent service
04 October 2025
Job was completed quickly
04 October 2025
The service process went promptly and smoothly and the staff were very helpful.
02 October 2025
Helpful, friendly team; efficient service and good communication of what was happening with my car
02 October 2025
No complaints
02 October 2025
Customer service & efficiency of service from start to finish all great!
01 October 2025
Clear and everything was as expected
30 September 2025
Good service
30 September 2025
Was kept fully informed throughout the process
29 September 2025
Great
29 September 2025
Service was carried out while I waited. Staff were very polite and efficient. Nice refreshments while waiting.
28 September 2025
Car in garage minimal time, and thoroughly checked
28 September 2025
Lovely lady at the service desk, everything as expected and in time.
28 September 2025
Dealership give impression they want to do their best for customers
27 September 2025
Very helpful
25 September 2025
Lovely lady on reception couldn't be more helpful.
24 September 2025
Julie kept me informed and updated from start to finish. Fab customer service.
24 September 2025
I'm having reservations about the whole experience.
23 September 2025
The timing was right for me and the staff were excellent.
23 September 2025
Everything went to plan. However the cost of additional maintenance items were very costly.
22 September 2025
Ok but expensive
22 September 2025
Prompt thorough service
22 September 2025
Good service
21 September 2025
Staff were friendly and efficient and the experience smooth running. My car was ready within a good time frame.
21 September 2025
Kept us informed
20 September 2025
Liked fact julie reminded me I needed a new service contract - I forgot but she remembered
20 September 2025
Well, not actually had a service yet.
16 September 2025
See above. Dealt with Kirsty this time, service staff always very helpful and keep you updated on progress if you are waiting.
15 September 2025
Quick with great communication
15 September 2025
So easy
15 September 2025
Always polite and respectful.
15 September 2025
As above.
15 September 2025
Because I am impressed with the staff.
14 September 2025
Service I was told I would get I got.
14 September 2025
.
14 September 2025
Very professional service and we were kept informed by Kirsty Malone on the progress of the service which was completed around 15.00hrs so we were able to avoid rush hour traffic on the way home.
12 September 2025
Did what I needed
12 September 2025
Julia at reception is very kind and efficient and my car was cleaned and I am sur your engineers are good
11 September 2025
As above.
10 September 2025
It all went very smoothly
09 September 2025
Kirsty was extremely polite and a door representative of mini
09 September 2025
Very helpful
09 September 2025
They did all they could to sort my car problems out, thank you.
07 September 2025
See above. Tyre expensive but needed doing.
07 September 2025
Very satisfied
06 September 2025
Excellent service
03 September 2025
A relaxed atmosphere ,good coffee too, with helpful staff.
03 September 2025
Cannot fault any aspect of service received
03 September 2025
Mitchell was fantastic and went above and beyond for us, even to the extent of contacting us at 10pm on a Sunday when we were borrowing his Aceman on a 24hr test drive to advise us the car wasn't charging
03 September 2025
All staff are very pleasant and professional
03 September 2025
Good customer service
02 September 2025
Helpful
02 September 2025
See above
02 September 2025
The actual sale took some time due to some issues with Mini's new system however both Steve and Lauren tried their best to keep me updated and made it as stress-free as possible given the circumstances
02 September 2025
Good service
01 September 2025
As well as a comfortable environment to spend time whilst waiting, the service team are thorough and knowledgeable. I have confidence that I am in good hands with this team.
01 September 2025
Great service
27 August 2025
Excellent, Julia always provides fantastic customer service. She is very good at keeping one upto date throughout the process. There was no hanging around waiting to check in or out. Everything went very smoothly.
26 August 2025
Kirsty who booked us on was very polite and helpful. The service was completed in time and we were kept informed with any issues with the car
25 August 2025
I. Cannot Fault both Kirsty and the technician
23 August 2025
Very good from start to finish
23 August 2025
Julia on the service reception was amazing, Thank-you.
23 August 2025
Not only did they resolve the problem also reviewed the car in places that weren't relevant to the original problem
21 August 2025
The problem was not resolved. We went to a different mini dealer and they were able to fix the issue.
20 August 2025
Again we constantly kept informed of what was going on. Even if it was just a courtesy call. And the issue was resolved successfully.
18 August 2025
All staff freindly and helpful. Kept informed as to progress of work.
17 August 2025
All work completed on time and car returned all clean and running lovely
17 August 2025
As I previously commented in question 1, also I was impressed with the video presentation during the work
16 August 2025
Incredibly helpful
16 August 2025
It was perfect.
16 August 2025
Quick service and all explained
16 August 2025
I was assisted by the same excellent salesperson (Billy Callaghan) who assisted me with my previous sale. Everything went very smoothly from start to finish. All of the staff at the showroom are competent and friendly.
15 August 2025
4 as above
15 August 2025
The customer link person was good and helpful but the communication from the engineer to the customer link person was not prompt meaning my car had to stay overnight at the service centre because the engineer had not completed all the tests
14 August 2025
Very happy
14 August 2025
Very accommodating - worked around us.
11 August 2025
Professional, accomodating & attentive
11 August 2025
The staff were great - provided information and details - courteous, polite and friendly. Service and mot were done in the wait time advised
10 August 2025
Customer service agent was excellent
10 August 2025
Needed the service and had one
09 August 2025
Julie was always at hand and everything went as scheduled
08 August 2025
Really helpful and amenable
08 August 2025
Very satisfied with the service staff were very helpful all issues with my car were resolved
06 August 2025
Really helpful and kind customer service. Felt fully informed throughout the process as well
06 August 2025
All good, great service
05 August 2025
kept me informed of cost/progress. Very helpful. Great and welcoming environment to wait for service. Great staff.
05 August 2025
As above
05 August 2025
Amazing customer service and kept me up to date throughout the day
04 August 2025
Kept informed all the time my car was with them
04 August 2025
Delivered as expected
04 August 2025
Great experience. Everyone was very helpful
03 August 2025
Refreshing to get good customer service anywhere these days. So it always stands out when it happens. Mostly dealt with Julia who was professional and kept me updated throughout the day.
02 August 2025
Did all that was necessary
31 July 2025
Customer Service great
30 July 2025
The staff at mini are always great, especially Julia. I left feeling very informed about my vehicle and the next steps to take after my Service/MOT
29 July 2025
The only negative is a collection and delivery service is no longer available
29 July 2025
I loved the video that the service department send you showing and explaining everything that is going on with your car. Very transparent. Great service. Thank you.
29 July 2025
I was kept up to date throughout the process and the repairs were carried out hassle free.
28 July 2025
Kirsty is a great member of staff and gave me all the information I needed.
28 July 2025
Billy kept us updated throughout the entire process. Was happy to answer any and all questions and we've left with a brand new car that we couldn't be happier with.
28 July 2025
Good service
27 July 2025
The lady was very helpful and efficient
27 July 2025
Did a very good job and kept me well informed
27 July 2025
Very satisfied. Julia is a credit to your organisation.
27 July 2025
The service assistant was extremely helpful.
26 July 2025
The staff were extremely helpful, keeping us updated throughout and going above and beyond to assist
24 July 2025
Julia was good as she kept me informed all the time. Warranty parts were in quick and repair was speedy.
23 July 2025
Great service from staff at the dealership
23 July 2025
Very professional all work was done on time
22 July 2025
Work was carried out to a high standard, I was kept informed the whole way through and Julia who looked after me was a pleasure to speak to the whole time!
22 July 2025
As above.
21 July 2025
Julia was most helpful and was extremely efficient.
14 October 2025
My experience at the mini centre has always been very positive. The staff are very friendly and attentive and I have always been seen to and had questions answered quickly.