OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
174 ratings and 128 comments received in the last 90 days.
08 June 2025
Sales Agents were amazing.
04 June 2025
The purchase and delivery was fine it's the not knowing when you are getting car is disappointing
03 June 2025
Mitchell was fantastic to deal with, from ordering the car until delivery. He kept me up to date with all the information through the whole process. Would recommend the dealership to friends and family.
03 June 2025
Great handover Given plenty of time and guidance Nice that it was in a private room
01 June 2025
Purchase was perfect (as stated above). The delivery of my brand new car was handled by Stephen and Mitchell. Both very helpful and knowledgeable about the car, making the delivery very smooth and enjoyable
22 May 2025
Chris was really helpful, anything he couldn't answer he made sure he found out for me. Friendly and relaxed throughout.
22 May 2025
Computer slow
06 May 2025
I had a really good salesman Mitchell. Nothing was too much trouble for him. He responded promptly to any phone calls or emails which is much appreciated. Excellent service. 100% happy
03 May 2025
Claire was exceptional. She had incredible patience, understanding and positivity. Nothing was too much trouble. She was professional and very personable.
08 June 2025
Group1 were excellent on dealing with a query had o er the mini sale weekend
08 June 2025
When busy on service desk allocate more staff.
08 June 2025
Julia was incredibly helpful and provided me with regular updates throughout the time my car was in the service centre. She made the process as simple as possible for me.
06 June 2025
Again Great service
03 June 2025
I am satisfied with the annual servicing for my mini but see my comment above re the decal replacement- I have now mentioned this three years running and never received a call back.
03 June 2025
Excellent customer service
03 June 2025
Excellent service
02 June 2025
Advisor Chris Knibb, was a please to do business with and customer service was excellent.
29 May 2025
Very efficient and pleasant service personnel
29 May 2025
Helpful, Friendly, accommodating.
08 June 2025
Online and digital communication was strong.