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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
182 ratings and 138 comments received in the last 90 days.
06 September 2025
Billy Callaghan was great. Told us what we needed to know. Friendly and professional at all times.
06 September 2025
very satisfied
02 September 2025
I am very satisfied. Our sales consultant, Mitchell, was in contact with me, every step of the way. Especially, with the addaptions required to my mini.
02 September 2025
The actual sale took some time due to some issues with Mini's new system however both Steve and Lauren tried their best to keep me updated and made sure it was as stress-free as possible given the circumstances
12 August 2025
Process was easy
12 August 2025
they were efficient and left me feeling that if there were any issues following the purchase they would be more than happy to help.
10 August 2025
All the staff at Mini Southend were extremely helpful and welcoming my main dealing was with Chris and his manager Steve and they ensured to find the right deal for me
04 August 2025
Everything went smoothly .
03 August 2025
Really helpful and communication has been great.
03 August 2025
Lovely car easy to order kept up to date
30 July 2025
My car arrived in under 2 weeks, fantastic. Mitchell arranged my collection of my car at my convenience. Perfect
26 July 2025
Mitchell Ferguson helped me from start to finish,he understood what i was looking for,and we created that! Super helpful and friendly.
24 July 2025
This is the third mini I have purchased and on this occasion there were just too many emails from your new system! Lauren was fab though.
21 July 2025
As above
19 July 2025
Claire explained everything clearly and answered all my questions
16 July 2025
Dissatisfied with length it took to process order of mini and recieve mini which was out-of garages control.
15 July 2025
Assisted with all aspects of the sale
13 July 2025
Comfortable surroundings, excellent costumer awareness, top product knowledge, first class communication from the dedicated team
08 July 2025
Very well looked after.
05 July 2025
We were impressed by Claire's professionalism and very thorough knowledge of the Mini range. Together with her sunny personality, it all added up to a very satisfying and enjoyable experience.
03 July 2025
Every thing went very smoothly
02 July 2025
Mitchell was helpful and efficient from our first meeting to the handover of the car. He was never pushy but answered questions easily giving appropriate detail. He explained things quickly and simply and removed any barriers around downloads/ apps
02 July 2025
Mitchell was very helpful and informative
18 June 2025
Timely responses with realistic expectations set whilst still being mindful of my budget
10 September 2025
It all went very smoothly
09 September 2025
Kirsty was extremely polite and a door representative of mini
09 September 2025
Very helpful
09 September 2025
They did all they could to sort my car problems out, thank you.
07 September 2025
Very satisfied
07 September 2025
See above. Tyre expensive but needed doing.
06 September 2025
Excellent service
03 September 2025
Good customer service
03 September 2025
Mitchell was fantastic and went above and beyond for us, even to the extent of contacting us at 10pm on a Sunday when we were borrowing his Aceman on a 24hr test drive to advise us the car wasn't charging
03 September 2025
Cannot fault any aspect of service received
03 September 2025
All staff are very pleasant and professional
03 September 2025
A relaxed atmosphere ,good coffee too, with helpful staff.
02 September 2025
See above
02 September 2025
Helpful
02 September 2025
Good service
02 September 2025
The actual sale took some time due to some issues with Mini's new system however both Steve and Lauren tried their best to keep me updated and made it as stress-free as possible given the circumstances
01 September 2025
Great service
01 September 2025
As well as a comfortable environment to spend time whilst waiting, the service team are thorough and knowledgeable. I have confidence that I am in good hands with this team.
27 August 2025
Excellent, Julia always provides fantastic customer service. She is very good at keeping one upto date throughout the process. There was no hanging around waiting to check in or out. Everything went very smoothly.
26 August 2025
Kirsty who booked us on was very polite and helpful. The service was completed in time and we were kept informed with any issues with the car
25 August 2025
I. Cannot Fault both Kirsty and the technician
23 August 2025
Not only did they resolve the problem also reviewed the car in places that weren't relevant to the original problem
23 August 2025
Very good from start to finish
23 August 2025
Julia on the service reception was amazing, Thank-you.
21 August 2025
The problem was not resolved. We went to a different mini dealer and they were able to fix the issue.
20 August 2025
Again we constantly kept informed of what was going on. Even if it was just a courtesy call. And the issue was resolved successfully.
18 August 2025
All staff freindly and helpful. Kept informed as to progress of work.
17 August 2025
All work completed on time and car returned all clean and running lovely
17 August 2025
As I previously commented in question 1, also I was impressed with the video presentation during the work
16 August 2025
It was perfect.
16 August 2025
Incredibly helpful
16 August 2025
I was assisted by the same excellent salesperson (Billy Callaghan) who assisted me with my previous sale. Everything went very smoothly from start to finish. All of the staff at the showroom are competent and friendly.
16 August 2025
Quick service and all explained
15 August 2025
4 as above
15 August 2025
The customer link person was good and helpful but the communication from the engineer to the customer link person was not prompt meaning my car had to stay overnight at the service centre because the engineer had not completed all the tests
14 August 2025
Very happy
14 August 2025
Very accommodating - worked around us.
11 August 2025
Professional, accomodating & attentive
11 August 2025
The staff were great - provided information and details - courteous, polite and friendly. Service and mot were done in the wait time advised
10 August 2025
Customer service agent was excellent
10 August 2025
Needed the service and had one
09 August 2025
Julie was always at hand and everything went as scheduled
08 August 2025
Very satisfied with the service staff were very helpful all issues with my car were resolved
08 August 2025
Really helpful and amenable
06 August 2025
All good, great service
06 August 2025
Really helpful and kind customer service. Felt fully informed throughout the process as well
05 August 2025
As above
05 August 2025
kept me informed of cost/progress. Very helpful. Great and welcoming environment to wait for service. Great staff.
05 August 2025
Amazing customer service and kept me up to date throughout the day
04 August 2025
Kept informed all the time my car was with them
04 August 2025
Delivered as expected
04 August 2025
Great experience. Everyone was very helpful
03 August 2025
Refreshing to get good customer service anywhere these days. So it always stands out when it happens. Mostly dealt with Julia who was professional and kept me updated throughout the day.
02 August 2025
Did all that was necessary
31 July 2025
Customer Service great
30 July 2025
The staff at mini are always great, especially Julia. I left feeling very informed about my vehicle and the next steps to take after my Service/MOT
29 July 2025
The only negative is a collection and delivery service is no longer available
29 July 2025
I was kept up to date throughout the process and the repairs were carried out hassle free.
29 July 2025
I loved the video that the service department send you showing and explaining everything that is going on with your car. Very transparent. Great service. Thank you.
28 July 2025
Billy kept us updated throughout the entire process. Was happy to answer any and all questions and we've left with a brand new car that we couldn't be happier with.
28 July 2025
Good service
28 July 2025
Kirsty is a great member of staff and gave me all the information I needed.
27 July 2025
The lady was very helpful and efficient
27 July 2025
Very satisfied. Julia is a credit to your organisation.
27 July 2025
The service assistant was extremely helpful.
27 July 2025
Did a very good job and kept me well informed
26 July 2025
The staff were extremely helpful, keeping us updated throughout and going above and beyond to assist
24 July 2025
Julia was good as she kept me informed all the time. Warranty parts were in quick and repair was speedy.
23 July 2025
Very professional all work was done on time
23 July 2025
Great service from staff at the dealership
22 July 2025
Work was carried out to a high standard, I was kept informed the whole way through and Julia who looked after me was a pleasure to speak to the whole time!
22 July 2025
As above.
21 July 2025
Julia was most helpful and was extremely efficient.
20 July 2025
As above.
20 July 2025
Great service
20 July 2025
Very efficient
19 July 2025
Lady that served me
18 July 2025
Very good service
17 July 2025
Friendly, helpful and efficient
16 July 2025
Very welcoming and helpful staff
15 July 2025
Great service for everyone as usual
14 July 2025
Issue with exiting from site onto the A127. Always been terrible.
13 July 2025
It was a fantastic experience, I even had my car cleaned while it was there came back fully checked and well worth coming to group 1 mini.
11 July 2025
Everyone was very helpful Everything went smoothly
10 July 2025
Very satisfied, I was kept updated throughout the process
08 July 2025
Extremely pleased especially that being advised that work needed doing and l got it completed on the day
07 July 2025
Fast efficiant helpful informative
06 July 2025
Excellent service
06 July 2025
Service I received was excellent
03 July 2025
Free car wash & vacuum, love the vids sent to discuss the car, staff are excellent
02 July 2025
I was kept informed at every step of the journey and the staff dealing with the service were friendly, helpful and accommodating
02 July 2025
It was a very good service
01 July 2025
Excellent, car was booked in for recall but was offered complimentary wash and hoover.
01 July 2025
Receptionist was great
27 June 2025
Courteous staff, efficient service.helpful advisories and free valeting . Group1 make you feel welcome and provide excellent service.
26 June 2025
Booked in at my convenience Great to get notified of how the car is doing via the video
26 June 2025
All went as planned, made to feel welcome . No hassle
26 June 2025
It was fine
23 June 2025
Receptionists were welcoming on arrival and kept me update on progress of work
23 June 2025
Very helpful
22 June 2025
Generally good.
22 June 2025
Julia was amazing and kept me up to date
20 June 2025
The car I originally went to the garage for was unfortunately sold, which was not stated on the website, I was extremely disappointed as had my heart set on it, but Mitchell and the Manager at the branch did everything they could to make things right
20 June 2025
Everyone I dealt with did their job in a professional manner. I even received a video from the technician who was inspecting my car.
20 June 2025
Great individual service
20 June 2025
Very helpful and eddicient
19 June 2025
Julia Sutton was easy to talk too and understood my needs and explained the problem I had with my tyre and help remedy the situation efficiently.
19 June 2025
Julia was very pleasant and professional to deal with
18 June 2025
I expect to get good service so not sure why you are asking this question
18 June 2025
Work was done effectively and efficiently
18 June 2025
The staff are very friendly and attentive and everything is explained in a video which is helpful to know of any wear and tear and potential future work needed.
18 June 2025
Car wasn't given a valet & cream blanket on drivers side was covered in black marks
17 June 2025
The Service Adviser, Julia Sutton, was very professional and provided an update on the progress of the work in the agreed timeframe. Even advised me of a Saftey Issue that could be addressed during the service, to which I agreed.
09 September 2025
So helpful & friendly