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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
215 ratings and 156 comments received in the last 90 days.
15 April 2025
Amazing service!
06 April 2025
Smooth & easy process with Chris & Manager of the branch. Great professional salesman
02 April 2025
Claire made it a smooth process so didn't have any worries or stress at all.
02 April 2025
They made us feel very comfortable
02 April 2025
Very satisfied, from purchase to delivery.
02 April 2025
Really pleased with my new car and the service I received
02 April 2025
Good experience otherwise
29 March 2025
Prompt, professional, and friendly service from my contact throughout.
27 March 2025
As above.
26 March 2025
Claire answered all of my questions and made it so smooth
25 March 2025
All perfect
25 March 2025
Great service
24 March 2025
Chris did not seem too knowledgeable of all the features of MINI and did not know how to do several things within the system
23 March 2025
The whole experience was made very easy and all queries answered.
21 March 2025
Received a great service from purchasing and collection of my new car
20 March 2025
Excellent service from Claire Anderson at Southend, she was friendly, approachable, attentive, professional and very knowledgeable throughout.
19 March 2025
The overall experience with MINI has been outstanding, and I am extremely grateful for the excellent customer care I received. I highly recommend this dealership, and in particular, Billy, to anyone looking for a seamless and supportive experience
17 March 2025
I felt really valued every step of the way
17 March 2025
I phoned to ask a question the day after I picked up my car and no one got back to me until close of business which was too late, they did however offer there services for the next day.
12 March 2025
Claire our sales person was friendly and very knowledgeable of the product and kept us informed of the delivery date regularly
11 March 2025
All time lines were delivered and acted on
10 March 2025
Good service , gave plenty of time on pick up to go through and explain car
10 March 2025
We were promised a 1-2 week delivery and were led to believe the car was in the country. Later, we discovered the car was still on the ship.
07 March 2025
1st class service from order to delivery
05 March 2025
Again this was due to our sales lady Claire
05 March 2025
1st class
05 March 2025
Excellent service from start to completion and we are so pleased with the car
04 March 2025
Made the process easy and hassle free.
04 March 2025
Excellent service from Billy
03 March 2025
Perfect.
02 March 2025
It was great. Mitchell was so helpful and made the experience of collecting my new car exciting and special
25 February 2025
Very welcoming as we were looking around outside the dealership. Our salesman, Mitchell Ferguson, went out of his way to help us buy the Mini Countryman E, we wanted was brilliant. He sorted out our finance situation expertly. Well done Mitchell.
23 February 2025
Kept me updated along the way
18 February 2025
Clair was very helpful friendly and pleasant I would recommend her to anyone and I would definitely contact her when I buy my next one
02 February 2025
Always a pleasure buying a mini with these guys very down to earth and approachable
21 April 2025
Great
20 April 2025
Although this was a recall issue - Group 1 looked after me as I'd want... efficiently and with courtesy.
19 April 2025
Great service and I love getting sent the video showing the service
19 April 2025
Good communication and service
19 April 2025
Brilliant really helpful
19 April 2025
High quality video footage of visual inspection.
16 April 2025
Just a very easy experience
15 April 2025
Very efficient
15 April 2025
Friendly and professional.
15 April 2025
Mitchell was informative regarding the product and all the finance options
14 April 2025
Service is great, cost expensive
14 April 2025
Very helpful
14 April 2025
Nice people kept me up to date
13 April 2025
Service was quick, staff polite, and refreshments with workspace made waiting easy. However, phone support was stressful-I was passed between reps when checking a warning light. Improving call handling would make the overall experience smoother.
12 April 2025
Was quick and went smoothly
12 April 2025
Excellent and speedy resolution of the problem and a car valet thrown in Can't fault the service
10 April 2025
Everything was dealt with in a timely, efficient manner.
07 April 2025
Job completed and good communication.
07 April 2025
Good service, good environment for waiting, friendly people.
06 April 2025
Very satisfied with the service.
06 April 2025
Excellent service throughout 11 stars
03 April 2025
I am upset that I asked for the tyre pressure to be checked and it was not
02 April 2025
Helpful, informative, friendly
02 April 2025
Everything was handled in a professional manner.
31 March 2025
No problems
30 March 2025
Great and friendly service by service representative.
29 March 2025
MOT done on time and car also washed
29 March 2025
They are so approachable and helpful
29 March 2025
Friendly and very efficient staff.
28 March 2025
Easy process and good updates
28 March 2025
The Service Team did everything they said they would do and on time. My wife is very happy that she can listen to Heart FM again. I would also like to thank Darren the technician who carreid out the work on our car.
27 March 2025
There was nothing to Complain about.
27 March 2025
Work completed as described - called when promised
27 March 2025
No hassle done the job quickly
26 March 2025
It's certainly improved from the last time I used mini
24 March 2025
I thought I'd have had a courtesy call and apology by now. The service itself was fine, the "after care" is abysmal. Customer service is also crap or you'd have got in touch with me. I can't even proceed without changing it from zero to one star.
24 March 2025
Liked the video and the car was cleaned
23 March 2025
I was impressed with the service video they sent over. It was interesting to see the underside of my car! Also impressed with free check of vehicle and cleaning. Luckily my car was still under warranty so there was no charge for the switch replaced
20 March 2025
Service is as always first class but as I said expensive.
18 March 2025
All ok except we requested the air conditioning to be serviced and it was t fine, so we had to return
17 March 2025
Very satisfied - was kept informed by video and phone
17 March 2025
The required work was done efficiently and respect given to my Mini throughout the process.
17 March 2025
Well looked after and informed by Kirstey throughout.
17 March 2025
Rectified issue and had A great loan car whole time
17 March 2025
Kirsty was patient, friendly, informative and did everything she said she would. Perfect service.
16 March 2025
Good customer service
16 March 2025
Good staff, kept me informed
15 March 2025
I didn't understand something on my car, and I told the receptionist, she said she would ask the engineer, after a short wait, Darren come to see me. He explained the problem and also come to my car and demonstrated it in the car. It was wonderful.
15 March 2025
I'm completely satisfied.
12 March 2025
excellent
10 March 2025
All very smooth and straight forward.
09 March 2025
No issues all good
07 March 2025
I was provided with a courtesy car which was very dirty, and as I set off I got a warning message on the dashboard that there was hardly any petrol in it !!
06 March 2025
Staff
06 March 2025
All went well.
05 March 2025
Julia Sutton explained what was going to happen with service and kept me informed during the day
05 March 2025
Thorough service video explanations very usefulfil
04 March 2025
Work carried out to very high standards
04 March 2025
Service was really quick, Julia was really helpful
04 March 2025
Helpful staff
04 March 2025
Great advice on how my car is doing, I like the video showing work done and what to expect in coming months, helps me budget
03 March 2025
Very satisfied
03 March 2025
Easy booking, great communication, questions fully s as were. Was kept up with progress
02 March 2025
Kept me up to date with the process via email and text.
02 March 2025
Very satisfied.
02 March 2025
Salesman and follow up service excellent
01 March 2025
Had a curtesy car and my car was returned washed and vacuumed
01 March 2025
Lovely staff, on time and kept me updated
01 March 2025
The staff at Mini are and have always been very polite.
28 February 2025
Julia kept me updated through out great service
28 February 2025
Kept informed of what was going on
27 February 2025
They went above and beyond to provide top notch service
26 February 2025
Was nice & easy to check in & was informed of any issues along the way.
25 February 2025
The main problem with the car was sorted There are a couple of small issues that still need fixing
25 February 2025
Straight forward and informative
25 February 2025
great service, friendly staff and very fair pricing, Julia was very helpful
25 February 2025
They kept to the time that I needed the car back for and completed the work fabulously.
25 February 2025
Julia was pleasant to deal with throughout and kept me fully informed on the progress of the vehicle
24 February 2025
Friendly team, great communication, easy to deal with.
24 February 2025
Julia Sutton was excellent in keeping me informed. A proper asset.
24 February 2025
friendly and to point
24 February 2025
Same answer as above
24 February 2025
Kirsty kept me updated as to how my service & work required was progressing
24 February 2025
Polite and respectful
23 February 2025
I was happy with the service provided. There was an issue after the car was returned to us however that was sorted very quickly and as a top priority.
23 February 2025
It was easy to drop my car off as I'd done online check in. The video update was very helpful and informative.
23 February 2025
Mitchell, listen to what we wanted and guided us, giving us options along the way.
22 February 2025
Service was very good
22 February 2025
Service was good. However, your team were massively over emphasising the importance of this survey both whilst I was on site and with a follow up phone call. Scores are personally attributed to individual service agents apparently.
21 February 2025
I had no issues at all
20 February 2025
5 star experience - Julia had great customer service throughout the 2 weeks of dealing with her whilst my car was repaired. I received daily updates of the progress and was explained all updated clearly.
19 February 2025
Service experience was very good as it always has been, kept informed of progress all throughout the visit
19 February 2025
Satisfied with the service but a long day. Arrived at 8.45, car not ready until 5.30pm. Went and did other things but then due to cold weather returned and sat in the garage. Had I known at the start, I would have got the bus home and returned later
19 February 2025
As above. Kept me in the loop, very polite & really helpful .
18 February 2025
I did a pre appointment sign in requesting engine additive and complimentary clean.This items has to be requested again when picking up car.
18 February 2025
Excellent service Showroom very clean Staff helpful
18 February 2025
I could not have asked for more from everyone
17 February 2025
Same as above
14 February 2025
As above!
14 February 2025
Easy to book Knowledgeable staff Video of health check
13 February 2025
.
12 February 2025
Good service
12 February 2025
Julia kept me updated throughout & handled everything efficiently
10 February 2025
As above, and also the video of the vehicle check was informative.
10 February 2025
Can't fault service
09 February 2025
As above
09 February 2025
All issues dealt with
08 February 2025
Julia was helpful and very attentive
05 February 2025
Servicing through Mini is a great experience. I feel well looked after and informed through the process.
04 February 2025
Communication was good throughout
04 February 2025
The service was was great everything was straight forward and the job was done as required no further work was pushed onto me either.
03 February 2025
Everything was perfect.
03 February 2025
Excellent service
03 February 2025
Great communication, extremely skilled Technician's. Excellent!!
03 February 2025
Just really slick service and overall experience.
03 February 2025
Great communication from team from start to finish
03 February 2025
Very professional
02 February 2025
Good feedback and I liked the video
01 February 2025
Very satisfied, Julie is very organised and does her job extremely well! Like a well oiled machine
31 January 2025
I want the paper work showing me the batter is good,
19 April 2025
Very impressed.