OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
176 ratings and 136 comments received in the last 90 days.
12 August 2025
they were efficient and left me feeling that if there were any issues following the purchase they would be more than happy to help.
10 August 2025
All the staff at Mini Southend were extremely helpful and welcoming my main dealing was with Chris and his manager Steve and they ensured to find the right deal for me
04 August 2025
Everything went smoothly .
03 August 2025
Really helpful and communication has been great.
03 August 2025
Lovely car easy to order kept up to date
30 July 2025
My car arrived in under 2 weeks, fantastic. Mitchell arranged my collection of my car at my convenience. Perfect
26 July 2025
Mitchell Ferguson helped me from start to finish,he understood what i was looking for,and we created that! Super helpful and friendly.
24 July 2025
This is the third mini I have purchased and on this occasion there were just too many emails from your new system! Lauren was fab though.
21 July 2025
As above
20 August 2025
Again we constantly kept informed of what was going on. Even if it was just a courtesy call. And the issue was resolved successfully.
18 August 2025
All staff freindly and helpful. Kept informed as to progress of work.
17 August 2025
All work completed on time and car returned all clean and running lovely
17 August 2025
As I previously commented in question 1, also I was impressed with the video presentation during the work
16 August 2025
I was assisted by the same excellent salesperson (Billy Callaghan) who assisted me with my previous sale. Everything went very smoothly from start to finish. All of the staff at the showroom are competent and friendly.
16 August 2025
Incredibly helpful
16 August 2025
It was perfect.
16 August 2025
Quick service and all explained
15 August 2025
4 as above
15 August 2025
The customer link person was good and helpful but the communication from the engineer to the customer link person was not prompt meaning my car had to stay overnight at the service centre because the engineer had not completed all the tests
12 August 2025
Process was easy